Disallow FTP

Once logged into your Panel , go to the Manage Users Page. If you have not modified the toolbox, you will it it listed:

Select-user

or you can find it under Users-> Manage Users:

Find your user on  next page and click edit:

Edit-User

On the next page you will see the setting for “Disallow FTP?” , if you have this checked you can not SFTP/FTP. You will need to uncheck that click the save.

Disallow-FTP

That’s it.

Give the server 15 minutes to update before you test.